Privacy Policy
Last Updated: December 22, 2025
SwiftSapp is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide to us, including:
- School Administrators: Name, email address, phone number, school details
- Teachers: Name, email address, assigned classes and subjects
- Parents: Name, phone number, email address, relationship to student
- Students: Name, date of birth, class information, academic records, attendance records
- Security Personnel: Name, assigned duties, gate access logs
1.2 Financial Information
The SwiftSapp application serves as an informational platform. We do not process payments, handle funds, or store banking credentials directly within the app. Any financial records displayed are for informational purposes only, reflecting data provided by your school.
1.3 Device Information
When you use our mobile application, we may collect:
- Device type and operating system
- Unique device identifiers (for push notifications via Firebase Cloud Messaging)
- App version and usage data
- IP address and network information
1.4 Usage Data
We collect information about how you interact with our services, including features accessed, actions performed, and timestamps of activities.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain school management services
- Process financial transactions and generate billing records
- Track student attendance and academic performance
- Facilitate communication between schools and parents
- Manage student gate access and security logs
- Send push notifications about important announcements, bills, and results
- Improve our services and develop new features
- Provide customer support and respond to inquiries
- Ensure security and prevent fraud
- Comply with legal obligations
3. Data Sharing and Disclosure
3.1 Within Your School
Information is shared among authorized users within your school based on their roles (administrators, teachers, security personnel) to facilitate school operations.
3.2 With Parents
Parents have access to information specific to their children, including academic records, billing information, and attendance data.
3.3 Service Providers
We may share information with third-party service providers who assist us in:
- Payment processing (e.g., Paystack)
- Push notification delivery (Firebase Cloud Messaging)
- Cloud hosting and data storage
- Analytics and performance monitoring
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit using HTTPS/TLS
- Secure authentication using JWT (JSON Web Tokens)
- Role-based access control to limit data access
- Regular security audits and monitoring
- Secure database configurations with multi-tenant isolation
- Offline-first mobile app architecture with local data encryption
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax and accounting records)
- Resolve disputes and enforce our agreements
- Maintain academic records as required by educational regulations
When you close your school account or request deletion of your data, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it for legal purposes.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Withdraw Consent: Withdraw consent for processing where we rely on your consent
- Object: Object to processing of your information in certain circumstances
To exercise these rights, please contact us at [email protected].
7. Children's Privacy
SwiftSapp is designed to manage student information on behalf of educational institutions. We collect information about students (including minors) only as directed by schools and parents who have the authority to provide such information.
We do not knowingly collect personal information directly from children under 13 without parental or school consent. If you believe we have collected information from a child without proper consent, please contact us immediately.
Parents have the right to review, modify, or request deletion of their child's information by contacting their school administrator or contacting us directly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Push Notifications
Our mobile application uses Firebase Cloud Messaging (FCM) to send push notifications about:
- School announcements
- New billing statements
- Academic results availability
- Gate pass notifications and pickup alerts
- Important school updates
You can disable push notifications at any time through your device settings. Disabling notifications will not affect your ability to use the app, but you may miss important updates.
10. Offline Data Storage
Our mobile application stores certain data locally on your device to enable offline functionality, particularly for security personnel managing gate access. This includes:
- Student information for gate verification
- Attendance logs pending synchronization
- User authentication tokens
This data is stored securely on your device and is automatically synchronized with our servers when an internet connection is available. When you log out or uninstall the app, this data is removed from your device.
11. Third-Party Services
Our application integrates with the following third-party services:
- Firebase Cloud Messaging: For push notifications (Google's Privacy Policy applies)
- Paystack: For payment processing (Paystack's Privacy Policy applies)
We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website and mobile app
- Updating the "Last Updated" date at the top of this policy
- Sending a notification through the app or via email for significant changes
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: SwiftSapp
We are committed to resolving any privacy concerns you may have and will respond to your inquiry within a reasonable timeframe.